Summary
Free live chat software offering real-time messaging, customizable chat widgets, and multi-agent support for ecommerce sites.
Overview
tawk.to provides a live chat widget and an omnichannel inbox that centralises website chat, messaging channels and contact records. It includes automation and AI for instant answers, a knowledge base, CRM and pipeline tools so teams can manage conversations, tickets and deals from a single dashboard. The product installs with one snippet and offers native apps for web, iOS, Android, macOS and Windows. tawk.to emphasises a free core offering with optional add-ons and resources for developers and enterprise needs.
Pros & Cons
Pros:
✓ Forever-free core live chat and inbox with optional paid add-ons
✓ Quick setup: one JavaScript snippet and no developer required to go live
✓ Omnichannel inbox that consolidates web chat, forms, WhatsApp, email and voice
✓ AI automation for 24/7 instant answers with human handover and team collaboration
✓ Native apps across web, iOS, Android, macOS and Windows for on-the-go response
Cons:
✗ Advanced or enterprise feature pricing and limits are not detailed on the public marketing page
✗ Specific limits on agents or chat volume are not disclosed on the landing content and require confirmation
✗ On-premises or highly customised enterprise deployments are not described and may not be supported
✗ Some advanced integrations or commerce-specific connectors require add-ons or further configuration
Pricing
| Plan | Monthly | Annual | Free Trial | Pricing Model | Setup Fee |
|---|
| Free |
$0/mo |
$0/yr |
- |
Free with paid add-ons |
$0 |
Features
AI
Automation
API
Multi-language
Multi-channel
Real-time
Dashboard
Mobile
Integrations
Problems Solved
Fragmented messaging and tool sprawl across chat, email and social channels
High volume of repetitive customer questions needing 24/7 response
Lack of a single contact record linking conversations, tickets and deals
Capabilities
Website live chat widget with one-snippet install
Omnichannel shared inbox (web chat, forms, WhatsApp, email, voice)
AI automation for instant multilingual replies and handover
Built-in CRM and pipeline management with contact enrichment
Knowledge base and chat pages for self-service
Native apps for Web, iOS, Android, macOS and Windows
Best For
Business Size: Startup, SMB, Mid-Market, Enterprise
Industry: Ecommerce, Retail, Direct-to-Consumer
Use Case: Live Chat, Customer Support, Helpdesk, Lead Generation
Not For
Organizations that require on-premises deployment, strict enterprise SLAs, or detailed published limits for high-volume contact centers may find tawk.to's public offering insufficient.
