tawk.to

CRM Automation Live Chat Shopify Squarespace

Free live chat and omnichannel customer engagement platform

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Listing data refreshed Sources How we rank apps

Summary

Free live chat software offering real-time messaging, customizable chat widgets, and multi-agent support for ecommerce sites.

Overview

tawk.to provides a live chat widget and an omnichannel inbox that centralises website chat, messaging channels and contact records. It includes automation and AI for instant answers, a knowledge base, CRM and pipeline tools so teams can manage conversations, tickets and deals from a single dashboard. The product installs with one snippet and offers native apps for web, iOS, Android, macOS and Windows. tawk.to emphasises a free core offering with optional add-ons and resources for developers and enterprise needs.

Pros & Cons

Pros:
✓ Forever-free core live chat and inbox with optional paid add-ons
✓ Quick setup: one JavaScript snippet and no developer required to go live
✓ Omnichannel inbox that consolidates web chat, forms, WhatsApp, email and voice
✓ AI automation for 24/7 instant answers with human handover and team collaboration
✓ Native apps across web, iOS, Android, macOS and Windows for on-the-go response
Cons:
✗ Advanced or enterprise feature pricing and limits are not detailed on the public marketing page
✗ Specific limits on agents or chat volume are not disclosed on the landing content and require confirmation
✗ On-premises or highly customised enterprise deployments are not described and may not be supported
✗ Some advanced integrations or commerce-specific connectors require add-ons or further configuration

Pricing

PlanMonthlyAnnualFree TrialPricing ModelSetup Fee
Free Free - - Free with paid add-ons $0

Features

AI
Automation
API
Multi-language
Multi-channel
Real-time
Dashboard
Mobile

Integrations

Shopify

Problems Solved

Fragmented messaging and tool sprawl across chat, email and social channels
High volume of repetitive customer questions needing 24/7 response
Lack of a single contact record linking conversations, tickets and deals

Capabilities

Website live chat widget with one-snippet install
Omnichannel shared inbox (web chat, forms, WhatsApp, email, voice)
AI automation for instant multilingual replies and handover
Built-in CRM and pipeline management with contact enrichment
Knowledge base and chat pages for self-service
Native apps for Web, iOS, Android, macOS and Windows

Best For

Business Size: Startup, SMB, Mid-Market, Enterprise
Industry: Ecommerce, Retail, Direct-to-Consumer
Use Case: Live Chat, Customer Support, Helpdesk, Lead Generation

Not For

Organizations that require on-premises deployment, strict enterprise SLAs, or detailed published limits for high-volume contact centers may find tawk.to's public offering insufficient.

Sources

This profile was put together with AI assistance from public information about tawk.to, mainly the pages below. Prices and features change, so check the vendor's website before you buy.

  • tawk.to Official website
    Used for: pricing model, year founded, capabilities, platforms, integrations, user reach
  • tawk.to/resources/developers Official website
    Used for: API documentation

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