Summary
Gorgias provides AI-powered helpdesk and customer support automation.
Overview
Gorgias is a customer service platform built for ecommerce. It integrates deeply with Shopify, BigCommerce, and Magento to provide a unified helpdesk that uses AI to automate responses, manage orders, and track customer interactions across email, chat, and social media.
Pros & Cons
Pros:
✓ Deep ecommerce integrations (Shopify, Magento, BigCommerce)
✓ AI-powered auto-replies
✓ Unified inbox across email, chat, social
✓ Order management from within helpdesk
✓ Macros and automation save time
Cons:
✗ Expensive for small stores
✗ AI responses need monitoring
✗ Some advanced features locked behind higher tiers
Pricing
| Plan | Monthly | Annual | Free Trial | Pricing Model | Setup Fee |
|---|---|---|---|---|---|
| Starter | $40/mo | - | 7 days | Monthly subscription with included ticket allowance + per-ticket overage; AI Agent billed as a monthly add-on and per automated interaction overage. (Per month (subscription); per-ticket overage; per automated interaction) | - |
| Basic | $90/mo | $77/yr | 7 days | Monthly or annual subscription with included ticket allowance + per-ticket overage; AI Agent billed as a monthly add-on and per automated interaction overage. (Per month (subscription); per-ticket overage; per automated interaction) | - |
| Pro | $550/mo | $471/yr | 7 days | Monthly or annual subscription with included ticket allowance + per-ticket overage; AI Agent billed as a monthly add-on and per automated interaction overage. (Per month (subscription); per-ticket overage; per automated interaction) | - |
| Advanced | $1430/mo | $1227/yr | - | Monthly or annual subscription with included ticket allowance + per-ticket overage; AI Agent billed as a monthly add-on and per automated interaction overage; sales-assisted for onboarding. (Per month (subscription); per-ticket overage; per automated interaction) | - |
| Enterprise | Contact | - | - | Custom pricing — contact sales | - |
Features
AI
Automation
API
Multi-channel
Order Management
Integrations
Shopify
BigCommerce
Magento
Slack
Zendesk
Facebook
Instagram
Best For
Business Size: SMB,Mid-Market,Enterprise
Industry: Ecommerce,Retail
Use Case: Customer Support,Helpdesk,Order Management,Customer Service Automation
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