Summary
Live chat with chatbots, session recordings, and real-time visitor insights to support and convert ecommerce customers.
Overview
Smartsupp provides a live chat widget, chatbots and AI assistants (Mira AI) to help online businesses engage visitors, capture leads and automate common replies. The platform supports multichannel messaging (email, Facebook Messenger, WhatsApp) and offers automation workflows, reporting and integrations with e‑commerce platforms. It targets e-commerce and retail sites looking to convert site visitors and improve customer support efficiency. Smartsupp offers a free plan with scalable paid upgrades and emphasizes AI-driven engagement and lead generation.
Pros & Cons
Pros:
✓ Real-time multichannel chat to engage visitors and convert sales
✓ Built-in AI assistant (Mira AI) for automated shopping assistance and handling common questions
✓ Chatbot flows and automation workflows reduce repetitive agent tasks
✓ Lead generation features capture visitor contacts 24/7 and export to CRMs
✓ Out-of-the-box integrations with major e‑commerce platforms and website builders
Cons:
✗ Detailed pricing and limits for paid tiers are not shown on the provided page
✗ Specific feature limits for AI assistants and advanced automations are not disclosed in the content
✗ No public phone or email support contact is listed on the provided page
✗ Implementation details for enterprise/custom deployments are not clearly described
Pricing
| Plan | Monthly | Annual | Free Trial | Pricing Model | Setup Fee |
|---|
| Contact for Pricing |
$0/mo |
$0/yr |
0 days |
Freemium |
$0 |
Features
AI
Automation
API
Multi-channel
Real-time
Reporting
Mobile
GDPR Compliant
Integrations
Problems Solved
Reduce response time and automate common replies
Capture and qualify leads 24/7 from website visitors
Unify messages from web chat, email and messaging apps into one dashboard
Provide AI-driven product recommendations and shopper assistance
Capabilities
Real-time Live Chat widget
Chatbot flows and Automation Workflows
AI assistant (Mira AI) and AI Reply Assistant
Multichannel messaging (Email, Facebook Messenger, WhatsApp)
Lead capture and export to CRMs
Reporting & Analytics and visitor journey history
Best For
Business Size: Startup, SMB, Mid-Market
Industry: Ecommerce, Retail, Direct-to-Consumer
Use Case: Live Chat, Lead Generation, Customer Support, Personalization
Not For
Not a good fit for organizations requiring detailed, public enterprise pricing, on-premise deployments or large enterprise-only helpdesk systems with formalized SLAs.
