Onfleet

Shipping Fulfillment Analytics Shopify

Last-mile delivery orchestration for dispatch, routing and tracking

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Summary

Last-mile delivery management platform offering route optimization, driver tracking, and proof-of-delivery for local deliveries.

Overview

Onfleet is a last-mile delivery orchestration platform that centralizes dispatch, route optimization, real-time visibility, driver workflows, customer notifications and analytics. The product combines AI-powered routing and auto-dispatch with a highly-rated driver mobile app and branded customer tracking. It supports hybrid fleets (owned drivers and contracted couriers) and provides unified performance analytics across providers. Onfleet also offers access to a vetted courier network and telephony/SMS features billed separately.

Pros & Cons

Pros:
✓ AI-powered route optimization trained on 400M+ deliveries for accurate ETAs and efficiency
✓ Real-time GPS visibility and unified tracking across internal and external fleets
✓ Highly-rated driver mobile app with photo and signature proof of delivery
✓ Built-in customer tracking pages, automated notifications and two-way driver chat
✓ Access to a network of vetted couriers to scale capacity without hiring
Cons:
✗ Telephony (SMS/voice) services are billed separately and per-usage which can add costs
✗ SMS messages are charged per segment and telephony rates vary by country
✗ Billing counts tasks only when they reach "Completed" status, which may complicate partial-work billing
✗ Advanced features (barcode/ID scanning, auto-dispatch, lifetime reporting) require higher-tier plans

Pricing

PlanMonthlyAnnualFree TrialPricing ModelSetup Fee
Launch $619/mo - 14 days Monthly subscription (Completed tasks per month) $0
Scale $1,349/mo - 14 days Monthly subscription (Completed tasks per month) $0
Enterprise Custom pricing - - Monthly subscription (customizable) (Completed tasks per month) $0
Courier Suite (Add-on) $299/mo - - Monthly add-on (Add-on subscription) $0

Features

AI
Automation
API
Analytics
Real-time
Reporting
Mobile
Webhook

Integrations

Shopify
Stripe
Zapier

Problems Solved

Inefficient manual routing and dispatch processes
Lack of unified visibility across internal and outsourced fleets
High customer support volume from missing ETAs and proof-of-delivery disputes
Difficulty scaling delivery capacity without hiring additional drivers

Capabilities

AI-powered route optimization and dynamic auto-dispatch
Real-time GPS tracking and ETA prediction
Driver mobile app with photo and signature proof-of-delivery
Branded customer tracking pages and automated notifications
Barcode and ID scanning for regulated deliveries
Access to a vetted courier partner network

Best For

Business Size: Startup, SMB, Mid-Market, Enterprise
Industry: Ecommerce, Food & Beverage, Health & Wellness
Use Case: Shipping, Fulfillment, Package Tracking

Not For

Not a good fit for businesses that do not operate last-mile deliveries or who only need very occasional ad-hoc single-driver deliveries without analytics.

Sources

This profile was put together with AI assistance from public information about Onfleet, mainly the pages below. Prices and features change, so check the vendor's website before you buy.

  • onfleet.com Official website
    Used for: public API, capabilities, product maturity
  • onfleet.com/pricing Official website
    Used for: starting price, pricing plans

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