Lucky Orange

Analytics AI Live Chat Shopify

Heatmaps, session recordings and Discovery AI to find what to fix

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Summary

Session recordings, heatmaps, and live chat tools to see how shoppers interact and increase conversions.

Overview

Lucky Orange provides website behavior analytics including dynamic heatmaps, session recordings, conversion funnels, surveys and live chat. Discovery AI reads live visitor behavior and returns prioritized, evidence-backed answers for what to fix first. Dynamic heatmaps capture clicks, scrolls and mouse movement — including interactions inside dropdowns and pop-ups. Every core tool (surveys, chat, heatmaps, recordings, funnels) is available in Lucky Orange plans and can be used to diagnose and improve conversion issues.

Pros & Cons

Pros:
✓ Combines heatmaps, session recordings, funnels, surveys and live chat into one platform
✓ Discovery AI surfaces prioritized issues with direct links to the underlying evidence
✓ Dynamic heatmaps capture clicks inside dropdowns and pop-ups so interactions aren’t missed
✓ All core tools are included in every Lucky Orange plan (surveys, chat, recordings, heatmaps)
Cons:
✗ Discovery AI is listed as an add-on on the pricing table (availability/pricing may vary by plan)
✗ Base data storage is limited (starts at 60 days) unless storage is upgraded
✗ Plans limit monthly tracked sessions; higher-traffic sites require higher-tier or enterprise plans

Pricing

PlanMonthlyAnnualFree TrialPricing ModelSetup Fee
Build $39/mo - 7 days Subscription (Monthly sessions tracked) $0
Expand $249/mo - 7 days Subscription (Monthly sessions tracked) $0
Scale $1,049/mo - 7 days Subscription (Monthly sessions tracked) $0
Enterprise Custom pricing - 7 days Subscription / Custom (Monthly sessions tracked) $0

Features

AI
Analytics
Real-time
Reporting
Dashboard

Problems Solved

Unclear visitor behavior and hard-to-find UX friction points
High funnel abandonment without clear reasons
Lack of prioritized action items from behavioral data
Difficulty collecting qualitative feedback linked to specific sessions

Capabilities

Heatmaps (click, scroll, move) including dynamic elements
Session recordings with filtering and replay
Conversion funnels and page & form analytics
Surveys, announcements and Live Chat tied to recordings
Discovery AI for prioritized insights and evidence links
Storage and site add-ons for extended retention and multiple sites

Best For

Business Size: Startup, SMB, Mid-Market, Enterprise
Industry: Ecommerce, Direct-to-Consumer, SaaS
Use Case: Live Chat, Marketing Analytics, Lead Generation, Popup Marketing

Not For

Not a good fit for organizations that require a free-forever plan or need guaranteed Discovery AI access included without add-on pricing.

Sources

This profile was put together with AI assistance from public information about Lucky Orange, mainly the pages below. Prices and features change, so check the vendor's website before you buy.

  • luckyorange.com/pricing Official website
    Used for: pricing model, starting price, has free trial, discovery aiaddon, data storage
  • luckyorange.com Official website
    Used for: capabilities, dynamic heatmaps behavior, every tool included, trusted by

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