Help Scout
Intuitive & Affordable Customer Service Software
Listing data refreshed Sources How we rank apps
Summary
Email-based customer support platform with shared inboxes, knowledge base, and workflow automation for ecommerce teams.
Overview
Help Scout is a customer service platform that centralizes email, chat, and messaging into a single shared Inbox, and includes a knowledge base, in-app messaging (Beacon), and AI tools. The product emphasizes team collaboration, automation, and integrations to streamline support workflows. AI Answers acts as an autonomous assistant that can resolve customer requests and AI Drafts help agents compose replies. Help Scout targets growing teams with tiered plans (Free, Standard, Plus, Pro) and optional add-ons for advanced capabilities.
Pros & Cons
Pricing
| Plan | Monthly | Annual | Free Trial | Pricing Model | Setup Fee |
|---|---|---|---|---|---|
| Free | Free | - | - | per user per month (per user) | $0 |
| Standard | $25/mo | $21/mo billed yearly | 15 days | per user per month (per user) | $0 |
| Plus | $45/mo | $37.8/mo billed yearly | 15 days | per user per month (per user) | $0 |
| Pro | Custom pricing | $63/mo billed yearly | - | per user per month (per user) | $0 |
| AI Answers Add-on | $0.75/mo | - | 90 days | usage-based (per resolution) | $0 |
Features
Integrations
Problems Solved
Capabilities
Best For
Not For
Not ideal for organizations that need free unlimited users, extensive built-in telephony without third-party integrations, or every advanced security/compliance feature without purchasing Pro or add-ons.
Sources
This profile was put together with AI assistance from public information about Help Scout, mainly the pages below. Prices and features change, so check the vendor's website before you buy.
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helpscout.com/pricing
Official website
Used for: pricing model, starting price
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helpscout.com
Official website
Used for: capabilities
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