Summary
Returns and exchanges platform that issues instant store credit and helps automate the post-purchase returns experience.
Overview
Returnly provided a returns management solution focused on scaling merchants' returns processes and improving the shopper return experience. According to the site, Returnly was owned by Affirm and officially shut down as of October 1, 2023. Merchants are being referred to Loop (Loop Returns) through a strategic partnership with Affirm to migrate returns operations and onboarding resources.
Pros & Cons
Pros:
✓ Provided merchant-facing returns workflows until shutdown
✓ Enabled shopper-facing returns experiences and returns initiation
✓ Had merchant-facing resources and prior integrations with Shopify merchants
Cons:
✗ Officially shut down as of 2023-10-01 and no longer processes returns
✗ There is no supported way to transfer initiated returns from Returnly to another platform
✗ Merchants who missed the shutdown deadline may need to process returns manually until onboarded to another platform
Pricing
| Plan | Monthly | Annual | Free Trial | Pricing Model | Setup Fee |
|---|---|---|---|---|---|
| Contact for Pricing | $0/mo | $0/yr | - | Contact for Pricing | $0 |
Features
Automation
Reporting
Dashboard
Integrations
Shopify
Problems Solved
Scaling online returns workflows and shopper-facing returns experiences
Reducing fraud via in-person inspected returns (Return Bars)
Managing returns processing and refunds for ecommerce merchants
Capabilities
Shopper-facing returns initiation and processing (until discontinued)
Support for inspected in-person returns workflows (Return Bars)
Platform-level returns workflow management for ecommerce merchants
Best For
Business Size: SMB, Mid-Market
Industry: Ecommerce, Retail, Fashion
Use Case: Shipping, Fulfillment, Customer Support
Not For
Merchants seeking an active, supported returns platform after October 1, 2023.
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